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The Shot Machine
At The Shot Machine, we are committed to providing a reliable, efficient, and transparent delivery experience across South Africa. This Shipping Policy outlines how orders are processed, shipped, and delivered in accordance with applicable South African consumer protection laws, including the Consumer Protection Act, 68 of 2008 (CPA) and the Electronic Communications and Transactions Act, 25 of 2002 (ECTA).
We currently offer delivery services nationwide within South Africa.
Shipping costs are calculated at checkout based on:
Delivery location
Size and weight of the order
From time to time, we may offer free shipping promotions, which will be clearly communicated on our website.
Express or same-day delivery is not available unless explicitly stated.
Processing Time: 1–2 business days (Monday to Friday)
Orders placed on weekends or public holidays will be processed on the next business day
Orders placed after 12:00 PM (SAST) will be processed the following business day
Processing times may be extended due to:
Payment verification procedures
Incorrect or incomplete delivery information
High order volumes during peak periods
If any delays occur, we will notify you using the contact details provided at checkout.
Estimated Transit Time: 3–6 business days
Estimated Total Delivery Time:
Processing (1–2 business days) + Transit (3–6 business days)
= Approximately 4–8 business days
⚠️ These delivery timeframes are estimates only and are not guaranteed. Delivery times may vary depending on your location, courier operations, and external factors.
We partner with reputable South African courier companies to ensure secure and efficient delivery.
Once your order has been dispatched:
A tracking number will be sent via email or SMS
Please allow 24–48 hours for tracking updates to reflect
You can track your order using the link provided.
If you do not receive tracking details, please contact us.
If you wish to cancel an order:
Contact us as soon as possible at:
info@theshotmachine.com
Cancellation requests are not guaranteed once processing has begun
If the order has already been shipped, cancellation is no longer possible, and the Returns Policy will apply
Customers are responsible for providing accurate and complete delivery information at checkout
We cannot guarantee changes to delivery details once an order has been processed
If you need to update your address:
Contact us immediately after placing your order
Once dispatched, address changes or rerouting may not be possible
Once a package is marked as “delivered” by the courier:
Responsibility transfers to the customer
Customers should contact the courier directly to investigate or lodge a claim
The Shot Machine is not responsible for deliveries made to:
Incorrect
Incomplete
Outdated addresses provided by the customer
Orders returned due to:
Failed delivery attempts
Invalid or incomplete address details
Refused delivery
…may result in:
Additional reshipping fees, or
Order cancellation (refunds, if applicable, will exclude shipping costs)
Delivery delays may occur due to circumstances beyond our control, including:
Severe weather conditions
Public holidays
Load shedding or infrastructure disruptions
Courier operational delays
Remote or rural delivery locations
In such cases, we will make reasonable efforts to keep you informed.
During high-demand periods such as:
Black Friday
Christmas
New Year
Delivery timeframes may be extended due to increased courier volumes.
We recommend placing orders early to avoid delays.
This Shipping Policy complies with:
The Consumer Protection Act (CPA)
The Electronic Communications and Transactions Act (ECTA)
Nothing in this policy limits your rights under applicable South African consumer protection laws.
If you have any questions regarding shipping or your order, please contact us:
The Shot Machine
Email: info@theshotmachine.com
Address: 5 Lofty Nel St, Die Voor Bay, Mossel Bay, 6506, South Africa
