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The Shot Machine
At The Shot Machine, we are committed to providing quality products and ensuring customer satisfaction. This Returns & Refunds Policy is designed to be fair, transparent, and fully compliant with the Consumer Protection Act, 68 of 2008 (“CPA”) of South Africa.
You may request a return under the following conditions:
The return request is made within 30 days of delivery
The item is unused, unopened, and in its original packaging
All original components, including accessories, manuals, and tags, are included
Certain items are not eligible for return, except where required under the CPA:
Custom-made or personalised products
Special-order items
Perishable goods
Clearance or final sale items
Product-specific return conditions may also apply and will be indicated on the product page.
In accordance with Section 16 of the CPA, if your purchase resulted from direct marketing, you have the right to cancel the transaction within 5 business days of delivery without penalty.
You may be responsible for return shipping costs
A reasonable fee may be charged for goods returned not in original condition
Under the CPA, all goods carry an implied warranty of quality for 6 months from delivery.
If a product is defective, unsafe, or not as described, you are entitled to:
A repair,
A replacement, or
A full refund
This is at your discretion, provided the issue is not due to misuse, abuse, or normal wear and tear.
To request a return:
Contact The Shot Machine using the details below
Provide your order number and reason for return
Wait for return approval and instructions
⚠️ Important: Returns sent without prior authorization may be declined.
Customers are responsible for return shipping costs unless:
The item is defective,
The item was damaged on delivery, or
The incorrect item was supplied
We strongly recommend using a trackable courier service
The Shot Machine is not responsible for lost or undelivered return parcels
Return Period: 30 days from delivery
Refund Processing Time: Up to 10 business days after approval
Restocking Fees: None (unless item is returned damaged or not in original condition)
Return Method: Courier or approved shipping method
Return Label: Customer responsibility (unless item is faulty/incorrect)
Currency: ZAR (South African Rand)
Once your returned item has been received and inspected:
You will receive confirmation of approval or rejection
Approved refunds will be processed within 10 business days
Refunds will be issued to the original payment method
Please note that banks and payment providers may take additional time to reflect the refund.
Partial refunds may be issued where:
The item is not returned in its original condition
The item is damaged (not due to our error)
Parts or accessories are missing
The product shows signs of use
The following are generally non-refundable (unless required by law):
Shipping or delivery fees (unless item is defective or incorrect)
Gift cards or vouchers
Clearance or final sale items
Custom or personalised products
If you have not received your refund:
Check your bank account again
Contact your bank or card provider
Allow sufficient processing time
If the issue persists, please contact us directly.
We only replace items where:
The product is defective,
The product is damaged, or
The incorrect item was delivered
If you require an exchange for the same item, please contact us to arrange the process.
This policy is governed by and interpreted in accordance with:
The Consumer Protection Act, 68 of 2008 (CPA)
The Electronic Communications and Transactions Act (ECTA)
Other applicable South African consumer protection laws
Nothing in this policy limits your statutory rights under South African law.
If you have any questions or would like to initiate a return or refund, please contact us:
The Shot Machine
Email: info@theshotmachine.com
Address: 5 Lofty Nel St, Die Voor Bay, Mossel Bay, 6506, South Africa
