Simply browse our online store, add products to your cart, and follow the checkout process. Ensure your billing and shipping information is correct before confirming your order.
How do I place an order?
In order to process your order we require the following information:
- Your shipping, order information & billing address.
3. What payment methods are accepted?
We accept credit cards, debit cards, and EFT (Electronic Funds Transfer). All payments are processed securely using industry-standard encryption.
4. Do you deliver across South Africa?
Yes, we deliver nationwide. Shipping costs are calculated at checkout based on your location. Estimated delivery time is 4–8 business days, depending on processing and courier schedules.
5. Can I track my order?
Yes. After your order is dispatched, you will receive a tracking number via email or SMS. Please allow 24–48 hours for the tracking information to appear on the courier’s system.
6. What is your returns and refunds policy?
Returns are accepted within 30 days of delivery, provided items are unused, unopened, and in their original packaging. Certain items, such as personalized or clearance products, are non-refundable. Approved refunds are issued to the original payment method within 10 business days.
How do I place an order?
In order to process your order we require the following information:
- Your shipping, order information & billing address.
7. What if my product arrives damaged or faulty?
Contact us immediately at info@theshotmachine.com. We will provide instructions to return the product and arrange for a replacement or refund in compliance with South African consumer protection laws.
9. Do your products come with warranties?
Yes, most products include a manufacturer’s warranty. Details are provided in the product description. Contact us for guidance on warranty claims or coverage.
